Before getting in touch, and to save your time contacting us, try these simple things first - our advisers will take you through similar checks: Check your dongle has connected successfully: • Click the Windows Start button • Hover over My Computer and right-click • Select Properties • Click the Hardware tab • Click Device Manager • Click the + next to Modem and ports • If 3G Modem and 3G PC UI Interface is shown, the dongle is successfully connected If the dongle has not connected, try: • Removing the dongle and reinserting it. • Using another USB port. • Swap the data cable to the long double-ended cable, which supplies more power to the dongle using two USB ports. • Removing the USB cable and restart your computer, then plug the cable back in. • Uninstalling BT Access Manager and then.

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Then try connecting again. If you can’t make a data connection, check your SIM card is enabled for data connections, by contacting your BT customer support centre on the number in your Welcome pack.